Customer Experience – NeoFace Welcome
NEC’s NeoFace® Welcome provides a new and unique visitor welcome and registration experience that is personalised customer experience using facial recognition. Facial Recognition technology is used to automate the visitor identification and management process and is also increasingly used to register and verify individuals for access control and security purposes.
Visitor verification can trigger other elements such as playing media, providing meeting room details, wayfinding, sending a notification message to a host or completing on-site induction training. The kiosk can be customised to ensure your visitor process meets your exact business needs.
What is NeoFace Welcome?
Built on NEC’s world-leading NeoFace® Facial Recognition technology, NeoFace® Welcome VMS is a kiosk that uses a person’s face as the unique key to take the visitor management experience to a new level and improve business efficiency. NeoFace® Welcome can be integrated with customer relationship management (CRM), visitor management (VM) and point of sale (POS) systems.
Who we work with
NEC has been engaged in the development of Facial Recognition technology for over 30 years. We understand the local market, quickly adapt to change and can provide prompt response times with service level agreements (SLAs). NEC makes market leading Facial Recognition technology supported by unparalleled local R&D and support.
NeoFace is currently implemented in more than 40 countries by a wide range of public and private organisations. Here are just some of the industries we work with:
NEC is working with businesses throughout the globe in order to make improvements to the customer experience. In Singapore, NEC has rolled our Facial Recognition in an OCBC Bank’s branch to identify Premier Banking customers as part of its digital efforts to improve service excellence.
If you are looking to improve your customer service, create efficiencies in the workplace and achieve your business objectives, talk to NEC New Zealand today.
– KEY FEATURES
Key features and benefits of Facial Recognition technology to improve the customer experience
Recent advances in technology have led to the widespread use of Facial Recognition technology in both security and commercial applications, including registering and verifying visitors.
Facial Recognition technology is automating visitor management processes and is also increasingly used to register and verify individuals for access control and security purposes. NeoFace® Welcome provides a unique and personalised experience for guests or customers alike. Check out some of the key features and benefits:
Who should use Facial Recognition software to improve customer experience?
There are many reasons why our customers turn to Facial Recognition software as a way of improving their customer experience. Here are some of the main reasons to talk to us about NeoFace® Welcome today:
- Improve business efficiency – Greater speed and convenience is achieved for returning visitors, as the kiosk will immediately recognise them and can present customised responses such as: displaying a map to an event/class/meeting, notify a host of visitor arrival and automate check-in. Staff can be utilised more efficiently, enabling them to focus on other tasks. The kiosk can operate outside of standard hours or over lunch breaks, allowing visitors to still receive personalised service without needing early/late hour staff shifts or replacement receptionists during breaks.
- Improve customer experience – Being recognised and personally greeted typically has a positive effect on people. In busy environments, one or more kiosks can reduce or remove queues waiting to sign into visitor books or waiting to talk with staff.
- Improve security and privacy – Biometrics is much safer and secure than traditional authentication methods. You cannot forget or have your face, voice or fingerprint stolen.
Access and Authentication
NEC’s access and authentication systems are implemented by a wide range of companies and government agencies.
NEC is the leading global provider of point-to-point microwave solutions, delivering wireless transport solutions for over 30 years.
NEC’s face recognition solutions have used by many counties around the world to identify and verify well over a billion people.