– SOLUTION

Customer Experience – NeoFace Welcome

NEC’s NeoFace® Welcome provides a new and unique visitor welcome and registration experience that is personalised customer experience using facial recognition. Facial Recognition technology is used to automate the visitor identification and management process and is also increasingly used to register and verify individuals for access control and security purposes.

Visitor verification can trigger other elements such as playing media, providing meeting room details, wayfinding, sending a notification message to a host or completing on-site induction training. The kiosk can be customised to ensure your visitor process meets your exact business needs.

What is NeoFace Welcome?

Built on NEC’s world-leading NeoFace® Facial Recognition technology, NeoFace® Welcome VMS is a kiosk that uses a person’s face as the unique key to take the visitor management experience to a new level and improve business efficiency. NeoFace® Welcome can be integrated with customer relationship management (CRM), visitor management (VM) and point of sale (POS) systems.

Who we work with

NEC has been engaged in the development of Facial Recognition technology for over 30 years. We understand the local market, quickly adapt to change and can provide prompt response times with service level agreements (SLAs). NEC makes market leading Facial Recognition technology supported by unparalleled local R&D and support.

NeoFace is currently implemented in more than 40 countries by a wide range of public and private organisations. Here are just some of the industries we work with:

Small and medium business (SMBs) and enterprise
Businesses can utilise the kiosk to recognise and greet staff, customers and anyone pre-registered on the database. The kiosk can trigger access to secured areas upon recognising an individual and knowing their credentials.

Retail
Reduce queues in shops, allowing customers to enter their own orders, thus allowing staff to focus on other tasks. Repeat visitors can be prompted with new promotions or a shortcut to their regular selection. Retail operators can use visitor verification to enhance loyalty schemes.

Hospitality and gaming
Recognise and greet return customers or VIPs. Recognise unwanted or black listed individuals. Enable access to exclusive areas e.g. club lounges

NEC is working with businesses throughout the globe in order to make improvements to the customer experience. In Singapore, NEC has rolled our Facial Recognition in an OCBC Bank’s branch to identify Premier Banking customers as part of its digital efforts to improve service excellence.

If you are looking to improve your customer service, create efficiencies in the workplace and achieve your business objectives, talk to NEC New Zealand today.

– KEY FEATURES

Key features and benefits of Facial Recognition technology to improve the customer experience

Recent advances in technology have led to the widespread use of Facial Recognition technology in both security and commercial applications, including registering and verifying visitors.

Facial Recognition technology is automating visitor management processes and is also increasingly used to register and verify individuals for access control and security purposes. NeoFace® Welcome provides a unique and personalised experience for guests or customers alike. Check out some of the key features and benefits:

Visitor management interactions
Through the touch-screen interface, a new or returning visitor will receive a personalised welcome and a programmable set of options. Visitor actions through this interface can trigger enrolment, host lookup, visitor label printing and site induction automation. The kiosk can run and interact with any other Windows program or web-based service. Other interactions can be added upon agreement of additional costs, such as video playback, way-finding, meeting schedule look up and promotional offers.

Visitor notification
Send notifications to a recipient, alerting them that their visitor has arrived. This enables staff to promptly attend to their visitor regardless of whether they are early, on time or late.

Visitor auditing
Two data types are captured, providing an auditable log of visitors and their interactions. These data types are anonymous demographic data (e.g. counting, age and gender of visitors), and visitor audit data (e.g. counts and records of enrolments, returning visitors, hosts contacted etc.).

Systems integration
Add value by integrating with other IT systems e.g. calendaring, customer relationship management, visitor management, and point of sale systems. The integration of other data points can enhance the customer experience.

Access control
NeoFace® Welcome VMS can integrate with door opening, speed gates or building management systems to allow visitors, staff or VIPs, to be provided secure access by using their face. There is also an option of dual factor authentication by combining facial recognition with a swipe card for access to secure areas.

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Who should use Facial Recognition software to improve customer experience?

There are many reasons why our customers turn to Facial Recognition software as a way of improving their customer experience. Here are some of the main reasons to talk to us about NeoFace® Welcome today:

Improve business efficiency – Greater speed and convenience is achieved for returning visitors, as the kiosk will immediately recognise them and can present customised responses such as: displaying a map to an event/class/meeting, notify a host of visitor arrival and automate check-in. Staff can be utilised more efficiently, enabling them to focus on other tasks. The kiosk can operate outside of standard hours or over lunch breaks, allowing visitors to still receive personalised service without needing early/late hour staff shifts or replacement receptionists during breaks.
Improve customer experience – Being recognised and personally greeted typically has a positive effect on people. In busy environments, one or more kiosks can reduce or remove queues waiting to sign into visitor books or waiting to talk with staff.
Improve security and privacy – Biometrics is much safer and secure than traditional authentication methods. You cannot forget or have your face, voice or fingerprint stolen.