Careers

Our ethos is the fundamental character of NEC New Zealand and is the underlying sentiment that informs our values.

For more than a century, NEC has been at the leading edge of technology that enriches people’s lives. Through collaboration with partners globally, we apply our expertise to create active data solutions that predict, monitor and solve challenges, respond intelligently to adverse events and turn unseen information into actionable wisdom. In this way, our innovative solutions for society contribute to greater safety, security, efficiency and equality and enable people to live brighter lives every day.

Head of Client Services – Wellington

About Us:

NEC delivers integrated network managed services, advanced biometric identity solutions and innovative transport products (to name just a few!) through our world-leading technology, unique and diverse talent, industry partnerships and customer relationships. NEC New Zealand has a unique opportunity to leverage its global leading, emerging technology offerings from around the world, to better the lives of New Zealanders.

NEC has recently made several changes to their Senior leadership team and along with it, formulated several new and exciting strategic initiatives for the team to achieve. We are looking for a Head of Client Services that can establishment and maintenance of a ONE NEC culture and is expected to identify and champion a range of initiatives that embed these behaviours.

About the Role:

This role is part of the NEC External Client team and provides strategic advice and expert input into contractual delivery matters ensuring NEC is positioned as best as possible for repeat and additional business from existing clients and is able to have desirable reference cases to support new business wins. You will own and be accountable for the successful delivery of both operational and delivery functions for our Clients. As the Head of Client Services, your key responsibilities will include:

  • Lead a Client Services practice of more than 50 staff, with 9 direct reports, across Field Services, Project Management, Service Delivery and Support.
  • Build a high trust partnering relationship with our client base.
  • Ensure proactive continuous improvement activity is implemented and maintained growing deliverables and efficiency.
  • Sets and accomplishes difficult goals.
  • Hold the financial accountability, meeting targets, resource planning and reporting as required.
  • Drive a customer centric and operational excellence culture within your team.
  • Responsible for meeting Client contractual requirements

About you;

As a proven senior leader with the ability to identify efficiency gains and implement change activity within the constructs of an existing organisation, you will enjoy a challenge and building cohesive teams. You will have a strong governance, best practice and service management appreciation, coupled with a pragmatic style to ensure that clients expectations are covered with the right level of service. To be successful, you will possess a range of the following experience:

  • Relevant industry qualification in Project Management, Service Delivery and/or Quality, or relevant experience
  • Successful management of a large delivery team for best outcomes for customers and the company
  • Established and run a robust process for service delivery for both annuity and project-based businesses
  • Outstanding customer focus: gain a clear insight of the customers’ business need through effective discovery and understanding of available information
  • A skill for dealing with ambiguity and making quick decisions based on incomplete or unknown information
  • A proven ability to build great working relationships with internal and external stakeholders and customers
  • Takes an ‘Owners Mindset’ to everything you do at NEC and with our clients 
  • Integrity & Trust – Ethics & Values: is widely trusted and respected. Adheres to NEC’s core values and beliefs

What we offer in return:

  • A competitive salary depending on experience.
  • Play a key role in this time of growth and opportunity for NEC NZ.
  • Take ownership of the external client delivery space for NEC New Zealand.

If you are excited by the opportunity outlined above, apply online at the link below.

Head of Transformation and Innovation – Wellington

About Us:

NEC delivers integrated network managed services, advanced biometric identity solutions and innovative transport products (to name just a few!) through our world-leading technology, unique and diverse talent, industry partnerships and customer relationships. NEC New Zealand has a unique opportunity to leverage its global leading, emerging technology offerings from around the world, to better the lives of New Zealanders.

NEC has recently made several changes to their senior leadership team and along with it, formulated several new and exciting strategic initiatives for the team to achieve. We have created this brand-new role to be a thought leader and advisor to our senior leaders to ensure our initiatives are being targeted.

About the Role:

As the Head of Transformation and Innovation, you will develop, own and drive the NEC New Zealand Transformation Plan, as well as creating the Innovation Plan to deliver new products, services and solutions to market. You will have a focus on customer demand and improving long term revenue and profitability through these planning activities, through understanding the emerging technology landscape and current commercial opportunities.   

As the Head of Transformation and Innovation, your key responsibilities will include:

  • Own manage and drive the Transformation plan for NEC New Zealand
  • Drive continuous improvement activities across the business.
  • Create and own the strategic product and services development plan for NEC New Zealand
  • Identify and manage key global stakeholders to drive innovation opportunities
  • Develop strategic initiatives that deliver improved revenue, gross and operating profit.
  • Develop innovation roadmaps to deliver against strategic objectives.

About you;

A proven senior leader with the ability to influence and advise other senior leaders on technology trends, services and solutions opportunities that help NEC achieve our strategic and revenue goals. To be successful, you will possess a range of the following experience:

  • Strategic leadership experience in a similar role within a Service and solution provider environment would be advantageous;
  • Proven roadmap and strategic documentation skills;
  • Strong communication skills with the ability to influence people and tell compelling stories;
  • A real passion for the technology industry and researching emerging technology trends and offerings;
  • The ability to think conceptually and strategically, while ensuring commercial and revenue opportunities are present;

What we offer in return:

  • A competitive salary depending on experience.
  • Play a key role in this time of growth and opportunity for NEC NZ.
  • Take ownership of the transformation and innovation space for NEC New Zealand.

If you are excited by the opportunity outlined above, apply online at the link below.

Wellington contact info

Telephone: +64 4 381 1111

Street address: Level 1, Pencarrow House, 1 Willeston Street, Wellington 6011, New Zealand

Postal address:PO BOX 1936, Wellington 6140, New Zealand

Auckland contact info

Telephone: +64 9 304 0430

Street address: Level 1, 7-9 Fanshawe Street, Auckland 1010, New Zealand

Postal address: PO Box 911422, Victoria St West, Auckland 1142, New Zealand