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– SUPPORT

24/7 Support, NZ-based

NEC New Zealand provides our customers with world-class, end-to-end support in every aspect of their solutions and services needs. Our focus is to provide customers with the best support in the industry. We utilise leading technologies like ServiceNow to maintain ITIL standards and enable a best in class support experience.

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  • Field Services

    NEC New Zealand is a leading solution and service provider of IT and network, telecommunication and biometric solutions. With innovation at the heart of the organisation, NEC New Zealand’s Field Services team commit to quality, reliability and value.

    NEC’s state-of-the-art technologies are backed by Field Services expertise and are used in various creative applications to enhance the lives of the people in New Zealand every day, from connecting callers to sorting mail items, from providing timely updates via diverse digital signage networks to empowering law enforcement agencies with biometric technologies.

  • Biometrics

    NEC NZ provides 24/7 Support for our Biometrics products from our NZ based team

  • Communications and Security

    NEC operates a global 24/7 TASC network to support NEC Communications & Security products. These teams operate independently on a country basis or collectively on a global basis as the needs arise. The teams consist of highly skilled staff specialising in software and hardware support. The teams investigate and provide solutions for problems found in the network or environments. The solutions are then applied to the network to assure the highest level of customer satisfaction, security and network stability.

  • Smart Transport

    NEC provides 24/7 full E2E support for our Smart Transport solutions – from network and Cloud infrastructure, application support (Journey Planner), and from our Field Teams in supporting interchange and on-bus/on-street technologies

  • Networking (including Juniper)

    We provide support for a number of our networking solutions. Juniper support has a dedicated support team;

    Telephone: 0800 NEC TAC (0800 632 822)
    Email: juniper_support@nec.co.nz

  • Wellington contact info

    Telephone: +64 4 381 1111

    Street address: Level 1, Pencarrow House, 1 Willeston Street, Wellington 6011, New Zealand

    Postal address: PO BOX 1936, Wellington 6140, New Zealand

    Auckland contact info

    Telephone: +64 9 304 0430

    Street address: Suite 3, Level 3, 12 Viaduct Harbour Avenue, Auckland 1010, New Zealand

    Postal address: PO BOX 911422, Victoria St West, Auckland 1142, New Zealand

    An efficient business

    delivering fantastic customer experience

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