Field Services

NEC New Zealand is a leading solution and service provider of IT and network, telecommunication, and biometric solutions. With innovation at the heart of the organisation, NEC New Zealand’s Field Services team is committed to quality, reliability, and value.

NEC’s state-of-the-art technologies are backed by Field Service expertise and are used in various creative applications to enhance the lives of the people in New Zealand every day, from connecting callers to sorting mail items, from providing timely updates via diverse digital signage networks to empowering law enforcement agencies with biometric technologies.

Who we work with

Here at NEC, we work with telecommunications service providers (fixed and/or mobile; voice and/or data) to all subsets of consumers, enterprises, governments, and other telecom service providers.

Our Field Services teams work on a wide range of projects from complex fibre optic builds and high-end rack and stack to the commission of servers/routers, design, and the build of bespoke installations of telco equipment.

NEC Field Services are trusted representatives that deliver extensive capability and safe efficient practices. We install, maintain, and decommission New Zealand’s largest telecommunication infrastructure. As a leader in innovation, NEC continues future collaboration with organisations including –

Spark NZ
Spark Ventures
NZ Post
NZ Police

NEC’s Field Services install and maintain technology for large New Zealand organisations requiring critical-performance ICT Infrastructure, with support from NEC’s Project Management Team and NEC’s Technical Assistance Service Centre (TASC) who provide 24/7 fault and emergency response services.

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Leading the way in health and safety

In October 2020, NEC New Zealand was awarded a five-star rating for Health and Safety by Prequal. Prequal audits are carried out every two years and they are particularly relevant to our Field Service Teams and their ability to undertake work.

A strong Prequal score gives NEC New Zealand customers the confidence that when working out on site, our team will be operating under best practices when it comes to health and safety.
Out of 11 sections within the Prequal report, NEC scored the maximum score of 100% in four categories and a score of over 90% in a further four categories


NEC Field Service Solutions

Our Field Services team work across a wide range of projects throughout the country. Here are some of the main areas we cover:

Here in New Zealand, NEC is working to deliver networking solutions for large telecommunications, internet service providers (ISPs) as well as enterprise businesses. Networking allows businesses to connect and at NEC New Zealand, we provide the underlying infrastructure to allow your business to connect and communicate effectively. Our Field Services team is with you every step of the way from design to installation to support and our end-to-end solutions mean you get peace of mind from working with one of the world’s leading providers of network solutions.
NEC offers a range of data centre platform technologies from leading vendors, best suited to meet businesses’ individual needs – across compute, storage and network. Our consultative approach and experience in consolidation and virtualisation, cloud, and XaaS, along with our nationwide support network, means that we deliver optimal outcomes for customers. Field Services ensure essential operation for the processes and operations performed within a datacentre. Critical maintenance applies to infrastructure operations, security and management classified as mission-critical facilities.
The Carrier solution from NEC supports total telecommunication networks from fixed to cellular and access to the core network as well as services application. It also offers a highly reliable carrier-class IP (Internet Protocol) network. This Carrier solution is achieved through the combination of NEC’s long-accumulated capabilities in networking, software, LSIs, and IP/ATM technologies as well as our strategic partnerships.

Whatever sector you work in, if you want to access the best Field Service support here in New Zealand, speak to us today.

NEC Field Service Offerings

Incorporated into the three main areas of Networking, Carrier and Datacentre, NEC’s Field Services Team work on a huge range of service offerings including:

  • Logging and managing network faults
  • Corrective and preventative field maintenance
  • Systems and services testing
  • Network Moves, Adds, Changes (MACs)
  • Multi-vendor support
  • Service Level Agreement (SLA)
  • Site audits
  • Customer connections, in-premises installations and service activations
  • Network security
  • Network optimisation

Why NEC?

NEC supply, install and maintain technology for large New Zealand organisations requiring critical-performance ICT infrastructure. NEC Field Services support the delivery of solutions in planning, design, and installation of a range of telecommunication, network, biometric, and ICT services. Supported by NEC’s TASC team, available 24/7 fault and emergency response service, NEC Field Services can be deployed to most rural areas of New Zealand, as well as all main centres.

NEC’s Project Management Office together with our Service Delivery Managers, enable end-to-end solutions with the engagement of NEC’s Field Services. NEC’s expertise in both legacy and the latest network equipment provides both the experience and capability required to tackle any project.

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