NeoFace Watch for Retail
Ensure Compliance, Protect Individuals, and
Enhance Customer Experience.
NeoFace Watch for Retail
Ensure Compliance, Protect Individuals, and
Enhance Customer Experience.
Did you know?
6 retail workers are
physically assaulted
every day in New Zealand.
Retail crime impacts
more than 92% of New
Zealand retailers.
There were 148,599
crimes reported at
retailers in 2023 in New
Zealand.
Overview
At a Glance
Retail crime is a serious issue in New Zealand, with over 148,599 crimes reported at retailers in 2023. This impacts more than 92% of New Zealand retailers, and sadly, six retail workers are physically assaulted every day.
NEC’s NeoFace Watch helps you comply with these regulations while enhancing your store’s safety and efficiency.
Enhance Staff Safety: Keep staff members safe at work.
Customer Trust and Reputation: NEC’s algorithm’s have been proven to be unbiased across different ethnicities.
High-level Security: Used by law enforcement internationally to capture wanted criminals.
Protect Privacy: No images or footage of customers are held. Only trespassed people are captured by NeoFace Watch.
Challenges for Retailers
Staff Safety
Retailers are facing escalating levels of verbal and physical assaults on staff members. On average, 6 retail employees are assaulted every day in New Zealand. One New Zealand supermarket chain has seen a 50% increase in physical assaults on it’s staff members(1*). It’s vital to have a system that can quickly and accurately identify trespassed individuals without placing excessive burden on staff.
NeoFace Watch automates the monitoring process, scanning for trespassed individuals entering and moving throughout the store in real-time. This technology reduces the need for manual checks, allowing staff to focus on customer service while ensuring the store is protected from potential assaults and theft.
Retail Theft
Theft levels are increasing, with nearly 150,000 crimes reported at New Zealand retailers in 2023 (2*) . Retailers can reduce levels of theft by identifying repeat offenders with facial recognition. Approximately one third of offences are from repeat offenders (3*).
Only individuals who have been trespassed are on the “watchlist”. This ensures regular shoppers are not captured or stored in the facial recognition system.
Privacy and Data Protection
In an era where privacy concerns are paramount, NeoFace Watch ensures that sensitive data is handled responsibly. It complies with privacy legislation by not storing or capturing information on regular customers. Only those who have been trespassed are monitored, ensuring that your store meets privacy standards and builds trust with customers.
Enhancing Customer Experience
Retailers face the delicate challenge of balancing security with an exceptional customer experience. NeoFace Watch not only enhances safety by identifying potential threats but also helps recognise loyal customers, VIPs, or high-value shoppers if they opt in.
By using facial recognition technology, retailers can tailor personalised services, such as exclusive promotions or personalised shopping experiences, improving customer satisfaction and fostering long-term loyalty.
How NeoFace Watch Works in Retail
Real-Time Monitoring
NEC’s NeoFace Watch leverages advanced facial recognition technology to continuously monitor entry points and in-store areas, accurately identifying trespassed individuals in real time. This enables retailers to reduce staff assaults by identifying repeat offenders when they enter the store.
Automated Alerts and Security Integration
If a trespassed person is detected, NeoFace Watch immediately triggers automated alerts. These alerts are sent directly to security teams or store managers, allowing for rapid intervention and reducing the likelihood of security incidents or losses.
Seamless Integration with Retail Systems
NeoFace Watch seamlessly integrates with existing store infrastructure, including CCTV systems and security infrastructure. The solution is designed for flexibility, allowing retailers to deploy it across single or multiple locations, and scale as required.
Enhancing the Retail Experience
Beyond security, NeoFace Watch can also be used to create personalised shopping experiences. By recognising returning customers, retailers can deliver tailored recommendations, loyalty rewards, or special promotions, ultimately increasing customer satisfaction and loyalty.
Dependable Solutions
Proven Performance
With over 1000 deployments across 70 countries, NEC’s biometric technology is trusted by law enforcement, border security, and major entertainment venues worldwide. Our facial recognition solution has been independently ranked as the most accurate by the National Institute of Standards and Technology (NIST).
Scalable and Flexible
Our system is highly adaptable, able to integrate with loyalty programs, payment systems, and other security setups, ensuring that your venue can scale as needed.
Cutting-Edge Security
NEC’s solutions offer the highest level of encryption and data privacy, helping your venue stay compliant with data protection regulations such as the New Zealand Privacy Act and GDPR.
Learn More
Educational Webinar Series
Learn about Facial Recognition and CCTV Integration in Retail Security, and other relevant topics in our Biometrics Education Webinar Series, specially designed for New Zealand businesses.
Watch our previous sessions to gain insight and learn from our panel of experts answering live questions from the audience.
Talk to us
Reach out to our friendly consultants for advice, or a no-obligation chat about your business’s unique needs:
Source:
(1*) https://www.stuff.co.nz/business/350336788/assaults-supermarket-workers-continue-increase-alarming-rate
(2*) https://www.rnz.co.nz/news/national/512202/police-data-shows-nearly-150-000-retail-crimes-reported-across-the-country-in-2023
(3*) https://www.nzherald.co.nz/nz/retail-crime-5000-crimes-at-new-world-pak-n-save-and-four-squares-in-three-months/IXW6KJUKUJDLDFNZDPJNQJGT6U/