Did you know?
78%
of millennial customers change providers after one poor customer experience
24M
hours collectively spent on hold by New Zealanders in 2024 dealing with customer service issues
73%
abandoned online purchases due to login difficulties
Overview
Elevating New Zealand Customer Experience with Secure, Seamless Identity
At NEC New Zealand, we’re revolutionising moments that matter. From everyday access to high-security touchpoints, our solutions deliver trusted identity experiences that are both iron‑clad and effortlessly streamlined. Each purpose-built to safeguard identities, reduce friction, and elevate trust across customer interactions in Aotearoa.
Win Customers. Keep them coming back.
In a Visa survey of 500 New Zealanders, 68% had used fingerprint recognition, and 64% were familiar with biometrics—higher than neighbouring Australia, where only 59% had used fingerprint recognition.
Consumers here see biometrics as not only more secure—but also much faster and easier than passwords; meanwhile, 73% admitted to abandoning online purchases due to login difficulties. These stats speak volumes: a seamless biometric experience isn’t just a nice‑to‑have—it’s central to conversion and customer satisfaction.
With NZ’s internet penetration soaring at 96% and mobile connections exceeding total population (115 %) in early 2025, smart identity systems must perform flawlessly across devices and networks. NEC’s multimodal solutions meet that challenge head-on - combining cutting-edge security with a smooth, inclusive user experience.
At NEC New Zealand, we believe that trust is built on respect, privacy, and inclusion. Our biometric and digital identity solutions are designed with privacy-by-design principles, ensuring customer data is handled with transparency and care. We recognise identity as a taonga (treasure) that deserves protection and respect. Learn more in our Privacy Notice.
Speak with one of our team to learn how you can deliver frictionless, secure identity experiences that make every interaction faster, safer, and more engaging.
