Blog

Responsible Live Facial Recognition in Retail: Raising the Governance Bar

Thu, 26 Feb 2026 23:00:00 +0000

This article explores how live facial recognition can be deployed responsibly in retail environments to reduce violence and protect staff and customers. It outlines the governance, privacy, and operational safeguards required to meet evolving regulatory expectations across Australia and New Zealand.

Hospitality New Zealand and NEC partner to deliver digital proof of age credential

Mon, 03 Nov 2025 20:27:55 +0000

The Future of Public Transport: Smart, Connected, and Sustainable

Mon, 17 Feb 2025 04:06:00 +0000

Public transport systems around the world are at a turning point. With increasing urbanisation, shifting commuter expectations, and the growing need for sustainable mobility, transport operators face the challenge of delivering safe, efficient, and environmentally responsible services.

Responsible Use of Biometrics in Digital Identity

Mon, 20 Jan 2025 23:00:00 +0000

CFO's and the ROI Dilemma: Breaking Down Barriers to Tech Value

Tue, 03 Dec 2024 23:00:00 +0000

In this blog, CFO Tech ROI Challenges, we explore the key barriers finance leaders face in assessing ROI, the practical strategies to enhance transparency and collaboration, and how tailored AI adoption and data governance can transform decision-making.

Transforming Infrastructure Islands into a Cloud-Like Experience

Thu, 14 Nov 2024 03:00:00 +0000

In today's rapidly evolving digital landscape, the shift from traditional on-premises systems to a cloud-like experience is no longer a choice but a strategic imperative. This blog explores the nuances of this transformation, offering insights into how you can achieve the agility and scalability of the cloud without leaving your data centre.

Overcoming the three critical barriers to SDN execution

Thu, 31 Oct 2024 03:00:00 +0000

See the research identifying modernising and simplifying tech as the number 1 goal for Australian infrastructure leaders and how to overcome the barriers to SDN execution.

The Subtle Dance of Service Management - ITSM vs SIAM

Wed, 23 Oct 2024 23:00:00 +0000

This blog explains the key differences between IT Service Management (ITSM) and Service Integration and Management (SIAM), highlighting how both frameworks help organisations manage internal services and multi-vendor ecosystems effectively.

Addressing Gaming Venue Challenges with Facial Recognition

Fri, 04 Oct 2024 00:00:00 +0000

The gaming and entertainment sector must navigate a complex web of operational, regulatory, and technological hurdles. Addressing these challenges with innovative solutions that promote security, efficiency, and customer satisfaction is crucial for long-term success.

Understanding the Differences: Facial Detection vs Facial Recognition

Fri, 27 Sep 2024 00:00:00 +0000

In biometric technology, understanding the distinctions between facial detection and facial recognition is essential for deploying the right solution in various contexts. These terms are often confused, but they serve different purposes with distinct implications for security, customer experience, and privacy.

Reining in Problem Gambling – The Case for Facial Recognition

Fri, 20 Sep 2024 00:00:00 +0000

This blog explores the proposition of employing facial recognition technology in Australian pubs and clubs to address problem gambling, evaluating its merits and potential challenges.

Facial Recognition - A Game Changer for Harm Minimisation in Gaming Venues

Fri, 13 Sep 2024 00:00:00 +0000

Facial recognition technology has sparked significant debate in recent years, especially regarding its role in gaming venues. With problem gambling on the rise in Australia, this technology is increasingly seen as a powerful tool for enforcing harm minimisation strategies and ensuring the security of gaming venues.

Not all Facial Recognition is Created Equally

Fri, 06 Sep 2024 00:00:00 +0000

Adopting a "middle of the road" facial recognition solution instead of a market-leading technology like NEC's NeoFace could lead to several shortfalls, especially in gaming and entertainment venues where accuracy, compliance, and customer experience are critical.

Is Knowledge Management the key to customer and employee satisfaction?

Mon, 01 Jul 2024 00:30:00 +0000

Hear from NEC Australia’s Jim Chryssikos on elevating your CX with a Cloud-based Knowledge Management System as an alternative to following the CX Maturity Model in 2024.

Challenging the CX Maturity Model with AI

Sun, 16 Jun 2024 22:30:00 +0000

NEC Australia’s Jim Chryssikos discusses challenging the CX Maturity Model in 2024 with Conversational AI – and why Knowledge Management is the perfect partner.

Is the CX Maturity Framework still relevant in 2024?

Sun, 02 Jun 2024 22:30:00 +0000

Hear from NEC Australia’s Jim Chryssikos why Knowledge Management and Conversational AI are an alternative to the traditional CX Maturity Framework in 2024 – and how to make it work.

Revealed: How to navigate complexity in today's hybrid networks

Wed, 22 May 2024 22:30:00 +0000

Today’s hybrid-everything environments generate enormous amounts of data, in numbers that are hard to understand and to visualise. In 2020, the estimate of data created and processed in different ways was around 59 zettabytes.

To efficiently and securely transform your network, embrace self-healing AI

Wed, 22 May 2024 22:30:00 +0000

The architecture of the typical corporate network has changed completely over the past few years, and rapidly too, thanks to cloud computing, mobility and remote working.

Bringing real time data and significant efficiencies to a legacy Victorian Bus Operation

Tue, 12 Mar 2024 21:30:00 +0000

Owning a legacy transportation business whilst a fortunate position, comes with a unique set of legacy challenges. General Manager of Kastoria Bus Lines, Andrew Chan knows these all too well. We recently sat down with him to understand how working with NEC has allowed them to bring a much valued and utlised community asset into the 21st Century through technology.

Revolutionizing Urban Mobility: How to Enhance Bus Services for the Future

Mon, 11 Mar 2024 21:30:00 +0000

In the face of growing urban populations and the urgent need for sustainable transport solutions, improving bus services emerges as a critical task for cities worldwide, one that is becoming more challenging in most urban centres due to increasing congestion and the need to refresh bus fleets in the race to net zero.